We live in a world where an enormous amount of information is created and shared at lightning speed. I originally posted this article over 3 years ago. I took some time to revisit it to see what has changed in our world of information and technology, and how we in the training field can help … [Read More]
I was recently at a Key4Women keynote with the fabulous customer service and courage expert Cindy Solomon , and the idea for this article came to me.
Cindy’s message was on creating a culture of courage, and how it’s more important than ever to make courageous decisions in our homes, in our careers, and for our companies. The framework of the message was around her four quadrants of courage. She described these four quadrants and how each has its place in becoming a more courageous person.
I’m writing this article a week after the speech, and I can’t remember what those quadrants are called! I’d have to look them up. Am I forever doomed to be uncourageous? Thankfully, no. I got the true message, and I’m looking for ways I can become more courageous. I’m betting this is exactly what Cindy wanted me to do as the result of my time with her.
There’s one tool she kept coming back to over and over again, and I think it’s the #1 tool that training professionals need to have and don’t use often enough.
It has truly been a pleasure working with Impact Instruction. Their knowledge and expertise has helped my organization to both increase our utilization of and improve the quality of data collected in our CRM. Amy Franko was able to bring the expertise from a number of her associates to ensure we were receiving advice and support from the subject matter experts. Running the cost analysis on our last project, it was not only more cost effective to outsource to Impact Instruction, but the end result far exceeded our expectations and capabilities.
– Paul Marino
Operations and Service Delivery Executive